Outage in Halo
Service degradation for US15 hosted instances
Resolved Minor
February 23, 2026 - Started 2 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
The US15 database cluster experienced issues that caused service degradation across multiple Halo components including the core application, email processing, integrations, reporting, automations, live chat, and trials. A fix was implemented within 3.5 hours, restoring normal application performance for affected customers.
We are aware of issues affecting instances hosted on the US15 database cluster and are currently investigating. Updates will follow shortly once we have more information.
Components affected
Halo Core Application Halo Email Processing Halo Automated Integration Syncs Halo Reporting Halo Automations Halo Live Chat Halo TrialsNeed to monitor Halo outages?
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Latest Updates ( sorted recent to last )
2 days ago - at 02/23/2026 08:18PM
We are aware of issues affecting instances hosted on the US15 database cluster and are currently investigating. Updates will follow shortly once we have more information.
2 days ago - at 02/23/2026 08:45PM
A fix for this issue has now been implemented and we are monitoring the situation. Affected customers should find the Halo application performance returning to usual levels.
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