The Halo application experienced slowness issues affecting customers on EU7 database resources, impacting the core application, reporting, and automations functionality. The incident was classified as minor but lasted 74.5 hours before the cause was isolated and a fix was applied. The team continued monitoring the situation after implementing the resolution.
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We are aware of issues affecting the hosted Halo solution for a number of customers and are currently investigating. Updates will follow shortly once we have more information.
We have isolated the cause of the issue and have applied a fix. We are continuin to monitor the situation and will provide an update in due course.
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