Outage in Halo
US region application availability issues
Resolved Minor
September 01, 2026 - Started 4 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
**Halo experienced a ~4-hour availability incident in the US region affecting the Core Application, Email Processing, Reporting, Automations, and Live Chat.** The outage was caused by an issue with the generation of a new data protection key. The fix was successfully implemented, restoring service for all customers.
We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information.
Components affected
Halo Core Application Halo Email Processing Halo Reporting Halo Automations Halo Live ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
4 days ago - at 09/01/2026 06:28PM
We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information.
4 days ago - at 09/01/2026 06:43PM
We believe we have found the cause of the issue and are now implementing a fix. The issue is believed to be around the generation of a new data protection key. More information to follow.
4 days ago - at 09/01/2026 07:07PM
The issue is fixed for the majority of customers with the last few being brought back now. RCA will follow.
Latest Halo outages
US sporadic application availability issues - 4 days ago
Service Disruption in the UK - 9 days ago
US STABLE-8 Reporting - about 1 month ago
Service degradation affecting US hosted instances - 4 months ago
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