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Outage in Happo

Issues with storing snapshots

Resolved Major
November 14, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing elevated errors related to storing screenshots. We're investigating and hope to have an update soon!

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 11/14/2022 01:17PM

This incident has been resolved. The cause of the issue was a deploy we made last night (updating Safari, Chrome and Firefox to the latest versions). When saving a screenshot, we first check to see if the same image has already been stored. If so, we can avoid writing it to disk. There's a cache involved here when checking to see if the image was already present. This cache was partially broken, causing an error to be thrown under certain circumstances. A fix was made right away and we've rolled it out to all of our infrastructure.

INVESTIGATING over 3 years ago - at 11/14/2022 10:55AM

We are seeing elevated errors related to storing screenshots. We're investigating and hope to have an update soon!

Latest Happo outages

Service outage - 10 months ago
Service down - over 2 years ago
Slow response times - over 2 years ago
Safari queue backed up - almost 3 years ago

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