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Outage in HappyCo

Unable to load location list on mobile for more than one property

Resolved Major
June 24, 2025 - Started 10 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
HappyCo Mobile Sync

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/25/2025 11:46AM

An updated version of the Happy Property Maintenance App has been released to iOS and Android stores. Update your App to resolve any remaining issues.

IDENTIFIED 10 months ago - at 06/25/2025 01:33AM

We have further narrowed down the issue to only occurring if you have multiple properties selected in the app when attempting to create a work order or inspection.

By using the single property selector before attempting to create a work order or inspection, you will be able to avoid the issue.

The underlying issue has been identified and a fix is being implemented in an updated version of the Happy Property Maintenance App.

We will provide an update when the new version of the App is available for download.

IDENTIFIED 10 months ago - at 06/25/2025 12:12AM

Our technical team has confirmed that the location list will work if you select only one property. We are implementing a fix for the underlying issue for multiple property selection.

IDENTIFIED 10 months ago - at 06/24/2025 11:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 06/24/2025 11:29PM

We are currently investigating this issue.

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