Outage in HappyCo

Emergency Calls are unable to be answered via Call Complete

Resolved Major

October 20, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

Residents can report emergency issues as a regular issues via their Resident Portal for their community. Our operators are monitoring reported issues and will escalate them immediately.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 01:21PM

Our operators continue to confirm successful resolution; marking incident resolved.

MONITORING 6 months ago - at 10/20/2025 11:58AM

All functionality is confirmed restored. We are continuing to monitor.

MONITORING 6 months ago - at 10/20/2025 11:18AM

Incoming calling has been fully restored. We are monitoring systems for any further anomalies.

INVESTIGATING 6 months ago - at 10/20/2025 11:00AM

Incoming calling has been partially restored. Residents can report Emergency calls via Call Complete and leave a message for our contact center. Our contact center will return the call to the resident to process the Emergency report.

INVESTIGATING 6 months ago - at 10/20/2025 10:29AM

Residents can report emergency issues as a regular issues via their Resident Portal for their community. Our operators are monitoring reported issues and will escalate them immediately.

Latest HappyCo outages

Some users unable to login - 8 days ago

Users unable to access management portal - 8 days ago

Degraded performance downloading reports or completing inspections - 10 days ago

Degraded Application Performance - 20 days ago

Degraded Application Performance - 23 days ago

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