Outage in HappyCo

Resident not being transferred HF when they call the emergency number

Resolved Major

November 18, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with resident not being transferred to Dialpad when they call the emergency number.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/18/2025 02:54PM

This issue has been resolved.

IDENTIFIED 3 months ago - at 11/18/2025 02:35PM

There is currently an outage with Cloudfare's CDN service and it is impacting all HappyCo call management services including Happy Force after hours. We are actively monitoring the situation and anticipate our services will be restored when Cloudfare's are as well.

INVESTIGATING 3 months ago - at 11/18/2025 02:14PM

We are currently investigating an issue with resident not being transferred to Dialpad when they call the emergency number.

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