Service Interruption

This incident has been resolved.

Impacts to HappyCo systems caused by the Cloudflare outage are resolved. We're continuing to monitor system health.

We are actively monitoring remaining data syncs between us and impacted PMS providers with full data sync resolution expected by 16:00 UTC (13:00 EST). We expect all newly initialized data changes to sync without being impacted by the upstream data provider.

An outage from an upstream data provider had impacted a number of PMS integrations, including Entrata, Yardi, and MRI.

At 14:42 UTC (9:42 EST), the upstream data provider reported resolution for key services, which aligns with our internal monitoring showing a resolution of errors at 14:36 UTC (9:36 EST).

This upstream outage will have delayed PMS data imports and exports during this time. We are reviewing internal data to determine what lag remains between us and impacted integrations.

We are investigating impacts to HappyCo products due to failure of upstream service provider. Call Complete, SMS, Email, and other services may be impacted.