Outage in HappyCo
Service Interruption
Resolved MajorIncident Report
We are investigating impacts to HappyCo products due to failure of upstream service provider. Call Complete, SMS, Email, and other services may be impacted.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/18/2025 09:22PM
This incident has been resolved.
MONITORING
3 months ago - at 11/18/2025 05:44PM
Impacts to HappyCo systems caused by the Cloudflare outage are resolved. We're continuing to monitor system health.
MONITORING
3 months ago - at 11/18/2025 03:35PM
We are actively monitoring remaining data syncs between us and impacted PMS providers with full data sync resolution expected by 16:00 UTC (13:00 EST). We expect all newly initialized data changes to sync without being impacted by the upstream data provider.
IDENTIFIED
3 months ago - at 11/18/2025 03:10PM
An outage from an upstream data provider had impacted a number of PMS integrations, including Entrata, Yardi, and MRI.
At 14:42 UTC (9:42 EST), the upstream data provider reported resolution for key services, which aligns with our internal monitoring showing a resolution of errors at 14:36 UTC (9:36 EST).
This upstream outage will have delayed PMS data imports and exports during this time. We are reviewing internal data to determine what lag remains between us and impacted integrations.
INVESTIGATING
3 months ago - at 11/18/2025 02:40PM
We are investigating impacts to HappyCo products due to failure of upstream service provider. Call Complete, SMS, Email, and other services may be impacted.
Latest HappyCo outages
New Happy Force tasks not loading - 9 days ago
Call Management Partial Service Degradation - 19 days ago
Call Management provisioning experiencing processing delays - 3 months ago
Community Broadcast messages not sending. - 3 months ago
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