Outage in HappyCo

Call Management Partial Service Degradation

Resolved Minor

January 25, 2026 - Started 19 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing slow application performance within the Call Management Product and are investigating. IVR functionality is NOT impacted.

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 01/25/2026 07:59PM

Call Management continues to operate normally.

MONITORING 19 days ago - at 01/25/2026 07:05PM

We have introduced a fix to Call Management which has addressed slow application performance.

We are continuing to monitor application performance.

INVESTIGATING 19 days ago - at 01/25/2026 06:31PM

We are seeing slow application performance within the Call Management Product and are investigating.

IVR functionality is NOT impacted.

Latest HappyCo outages

New Happy Force tasks not loading - 9 days ago

Call Management provisioning experiencing processing delays - 3 months ago

Service Interruption - 3 months ago

Resident not being transferred HF when they call the emergency number - 3 months ago

Community Broadcast messages not sending. - 3 months ago

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