Outage in Harvest

Harvest Service Degradation: Error rate and email delivery delays

Resolved Minor
July 21, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re aware of an elevated error rate affecting Harvest, Harvest ID and Forecast. Some emails sent by Harvest are currently delayed. Our team is actively looking into it and working to resolve the issue as quickly as possible. We will provide an update within the next 30 minutes.
Components affected
Harvest Email Service Harvest Forecast Harvest Application and API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/21/2025 08:22AM

We have verified that the applied changes have fixed the investigated issues.
We're sorry for the inconvenience and appreciate your understanding while we restored full service.

IDENTIFIED about 1 month ago - at 07/21/2025 07:52AM

We've identified the root causes and are applying fixes to the database as well as taking measures to improve the email delivery rate.

INVESTIGATING about 1 month ago - at 07/21/2025 07:13AM

We’re aware of an elevated error rate affecting Harvest, Harvest ID and Forecast. Some emails sent by Harvest are currently delayed.
Our team is actively looking into it and working to resolve the issue as quickly as possible. We will provide an update within the next 30 minutes.

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