Outage in Harvey
Vault Review Tables Stuck on Generating
Resolved Major
April 17, 2026 - Started 21 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Harvey's vault and review tables experienced a major incident where tables were stuck on generating, primarily affecting customers in the Canada region who experienced delays or failures in table generation. The service team implemented mitigations within 1.4 hours and monitored the system to ensure stability was restored.
We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
21 days ago - at 04/17/2026 12:07AM
We have implemented mitigations for the issue affecting Vault review tables. At this time, the impact is limited to customers in the Canada region who may experience delays or issues with review tables generating.
MONITORING
21 days ago - at 04/16/2026 11:49PM
We have implemented mitigations for the issue affecting Vault review tables and are now monitoring the situation to ensure stability.
INVESTIGATING
21 days ago - at 04/16/2026 11:42PM
We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
INVESTIGATING
21 days ago - at 04/16/2026 11:19PM
We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
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