Outage in HashiCorp

Billing Account Summary Not Updating

Resolved Minor
August 28, 2023 - Started almost 2 years ago - Lasted about 20 hours
Official incident page

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Outage Details

We are investigating an issue where the billing account summary doesn’t update automatically when switching organizations. We have identified the problem and are working on a solution. As a workaround, when navigating to the billing account summary page, please refresh the page to ensure you’re viewing your most up-to-date summary.
Components affected
HashiCorp HCP Portal
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 08/29/2023 04:31PM

Our Engineering team has resolved the billing account summary not updating. The billing account summary should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.

MONITORING almost 2 years ago - at 08/29/2023 04:10PM

Our Engineering team has implemented a fix to resolve the billing account summary not updating, and is monitoring the situation closely. We will post an update as soon as the issue is fully resolved.
Impact:
* IMPACTED COMPONENTS: cloud-ui

IDENTIFIED almost 2 years ago - at 08/28/2023 08:51PM

We are investigating an issue where the billing account summary doesn’t update automatically when switching organizations. We have identified the problem and are working on a solution. As a workaround, when navigating to the billing account summary page, please refresh the page to ensure you’re viewing your most up-to-date summary.

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