Outage in Healthie

Errors opening documents

Resolved Minor
September 08, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are seeing reports of customers encountering errors when trying to access uploaded documents. Our team is investigating

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/08/2025 06:39PM

This has been resolved.

IDENTIFIED about 2 months ago - at 09/08/2025 06:17PM

We are releasing a resolution now, and this should be resolved in the next ~20 minutes.

IDENTIFIED about 2 months ago - at 09/08/2025 06:12PM

We have identified the issue and are working to resolve it.

INVESTIGATING about 2 months ago - at 09/08/2025 05:53PM

We are seeing reports of customers encountering errors when trying to access uploaded documents. Our team is investigating

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