Outage in Healthie

Healthie is unavailable due to AWS incident

Resolved Major

October 20, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status The most recent update from AWS is: "Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"

Components affected

Healthie (Sandbox) Healthie (Production)

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 12:19PM

AWS has recovered most services and Healthie became available again at ~5 AM eastern. We are continuing to monitor.

INVESTIGATING 6 months ago - at 10/20/2025 07:21AM

Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status

The most recent update from AWS is:

"Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"

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