Outage in Healthie
Healthie is unavailable due to AWS incident
Resolved MajorIncident Report
Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status
The most recent update from AWS is:
"Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/20/2025 12:19PM
AWS has recovered most services and Healthie became available again at ~5 AM eastern. We are continuing to monitor.
INVESTIGATING
11 days ago - at 10/20/2025 07:21AM
Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status
The most recent update from AWS is:
"Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"
Latest Healthie outages
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Automated payments not processed this morning (10/20) - 10 days ago
Slow response times due to AWS Incident - 11 days ago
Possible Delay in ChangeHealth Lab Results - 13 days ago
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