Outage in Healthie

Automated payments not processed this morning (10/20)

Resolved Minor
October 20, 2025 - Started 10 days ago - Lasted about 19 hours
Official incident page

Incident Report

Due to the AWS incident, automated payments were not run this morning. We will process all scheduled payments tomorrow (10/21). Please do not manually charge for the payments in the interim as that may lead to double charges.
Components affected
Healthie (Production)

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 04:14PM

All scheduled payments from 10/20 have been attempted.

INVESTIGATING 10 days ago - at 10/20/2025 09:24PM

Due to the AWS incident, automated payments were not run this morning. We will process all scheduled payments tomorrow (10/21). Please do not manually charge for the payments in the interim as that may lead to double charges.

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