Outage in Healthie

Issue ordering certain labs

Resolved Minor
October 31, 2025 - Started about 15 hours ago - Lasted 22 minutes
Official incident page

Incident Report

One of our underlying vendors is having an issue leading to an error trying to purchase some labs via eLabs Direct. They have confirmed the issue, are working on a resolution, and expect to have this solved in the coming hours.
Components affected
Healthie (Production)

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 10/31/2025 04:40PM

Our lab vendor confirmed they have resolved the issue.

INVESTIGATING about 15 hours ago - at 10/31/2025 04:26PM

One of our underlying vendors is having an issue leading to an error trying to purchase some labs via eLabs Direct. They have confirmed the issue, are working on a resolution, and expect to have this solved in the coming hours.

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