Outage in Healthie

Possible Delay in ChangeHealth Lab Results

Resolved Minor
October 17, 2025 - Started 14 days ago - Lasted 6 days
Official incident page

Incident Report

We are investigating possible delays in pulling results from ChangeHealth. This is specific to Change Health. eLabs Direct by Healthie, Rupa, etc are not impacted.
Components affected
Healthie (Production)

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 10/23/2025 10:17PM

This is now resolved.

INVESTIGATING 11 days ago - at 10/20/2025 12:20PM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 10/17/2025 05:24PM

We are investigating possible delays in pulling results from ChangeHealth. This is specific to Change Health. eLabs Direct by Healthie, Rupa, etc are not impacted.

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