Outage in Heart Internet
Shared Mail abnormal server behaviour
Resolved MajorIncident Report
We're aware of an issue affecting mail activity on the Shared Mail platform. This is being investigated, additional information will be provided when available.
We apologise for any inconvenience caused.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 05/23/2023 09:24AM
Our Engineering teams have reported that the processing queue and mail platform has returned to normal operation.
If you are experiencing issues with email delivery or connectivity, please raise a support ticket from the Customer Area.
MONITORING
over 2 years ago - at 05/22/2023 02:11PM
We've identified and resolved the underlying issue on Shared Mail platform, new emails should be delivered as normal.
Emails that entered the processing queue this morning should be delivered within the next 6-8 hours of this update (15:10 BST).
INVESTIGATING
over 2 years ago - at 05/22/2023 09:49AM
We're aware of an issue affecting mail activity on the Shared Mail platform. This is being investigated, additional information will be provided when available.
We apologise for any inconvenience caused.
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