Outage in Heart Internet

Email server connection issues

Resolved Major
November 30, 2023 - Started almost 2 years ago - Lasted about 10 hours
Official incident page

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Outage Details

We are seeing reports of issues connecting to mail servers and are currently investigating.
Components affected
Heart Internet Mailservers
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/30/2023 11:25PM

This incident has been resolved.

MONITORING almost 2 years ago - at 11/30/2023 07:22PM

Email services have now been restored. Please be advised there may be a lag in receiving email. Should you still be experiencing issues, please raise a ticket (https://www.heartinternet.uk/contact) and our team will assist.

We understand how important email services are and we apologise for any inconvenience caused.

INVESTIGATING almost 2 years ago - at 11/30/2023 05:33PM

We are currently experiencing issues with our email service. At present, customers are unable to log-in or receive email. Our team is aware of the issue and are actively working to resolve it as quickly as possible.

We understand how important email services are and we apologise for any inconvenience you're experiencing.

INVESTIGATING almost 2 years ago - at 11/30/2023 01:33PM

We are seeing reports of issues connecting to mail servers and are currently investigating.

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