Outage in HelloID
Issue causing HelloID evaluation and enforcement errors
Resolved MinorIncident Report
We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix.
In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 12/12/2025 08:01AM
The issue has been resolved, we'll keep monitoring the situation.
MONITORING
3 months ago - at 12/11/2025 02:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 12/10/2025 12:19PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 months ago - at 12/10/2025 12:01PM
We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix.
In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.
Latest HelloID outages
Built-in Azure AD Actions delayed - 3 days ago
Email sending disabled on training tenants - 8 days ago
HelloID On-Premise agent – connection recovery issue - 12 days ago
Limited action processing via HelloID on-premise agent - 14 days ago
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