Outage in HelloID
HelloID Performance issues
Resolved MinorIncident Report
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 03/25/2026 09:33AM
The issue has been resolved, we'll keep monitoring the situation.
MONITORING
5 days ago - at 03/20/2026 04:03PM
A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.
IDENTIFIED
5 days ago - at 03/20/2026 11:01AM
We have rolled out a hotfix to mitigate the impact of these issues. We are closely monitoring the situation and will continue to actively monitor performance.
INVESTIGATING
6 days ago - at 03/19/2026 01:16PM
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
Latest HelloID outages
Built-in Azure AD Actions delayed - 23 days ago
Email sending disabled on training tenants - 28 days ago
HelloID On-Premise agent – connection recovery issue - about 1 month ago
Limited action processing via HelloID on-premise agent - about 1 month ago
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