Outage in HelloID
Some applications are not available to users
Resolved MinorIncident Report
Some users have reported that they cannot access applications they should have access to.
We are currently investigating the issue. We will share an update as soon as we have more information.
Components affected
HelloID Service Automation HelloID Service Automation HelloID Service Automation HelloID Access Management HelloID Access Management HelloID Access ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/15/2026 07:18AM
The issue has been resolved.
Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/
We apologize for any inconvenience caused.
MONITORING
about 1 month ago - at 06/12/2026 01:53PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 06/12/2026 10:21AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/12/2026 09:12AM
Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms.
Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
INVESTIGATING
about 1 month ago - at 06/12/2026 06:53AM
Some users have reported that they cannot access applications they should have access to.
We are currently investigating the issue. We will share an update as soon as we have more information.
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