Outage in HelloID

Incorrect display of configured fieldmapping actions

Resolved Minor
September 09, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

We’re currently experiencing a visual bug in the field mapping interface, where all actions appear as configured. This display is incorrect and does not reflect the actual configuration. Please note: this is a visual issue only and does not impact any actions in the target system.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/10/2025 11:58AM

The visual bug in the field mapping display has been resolved.
If the changes are not immediately visible, please refresh your browser cache.
In case the issue persists, please contact Tools4ever support.

MONITORING 4 months ago - at 09/10/2025 09:30AM

A fix has been deployed to resolve the display issue in field mapping.
If you don’t see the changes right away, try clearing your browser cache.
We will continue to monitor the results closely.

IDENTIFIED 4 months ago - at 09/10/2025 08:52AM

We will start implementing the fix for the field mapping display issue at 11:00 CEST.
No impact on system functionality is expected during this process.
We’ll provide an update once the deployment is complete.

IDENTIFIED 4 months ago - at 09/10/2025 08:45AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 09/09/2025 08:33AM

We’re currently experiencing a visual bug in the field mapping interface, where all actions appear as configured.
This display is incorrect and does not reflect the actual configuration.
Please note: this is a visual issue only and does not impact any actions in the target system.

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