Outage in HelloID

We're currently experiencing issues with release 2025.08 on HelloID Training

Resolved Minor
August 12, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

At the moment, we're investigating an issue with the roll-out of release 2025.08 to HelloID Training, which effects the provisioning module only. An error occurred during the migration of the underlying databases, which prevented the release from being completed. This only applies to the provisioning module; Service Automation and Access Management were successfully updated to release 2025.08.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/12/2025 03:03PM

This incident has been resolved.

MONITORING 5 months ago - at 08/12/2025 11:19AM

The issue has been reported as solved, we'll keep monitoring the situation.

INVESTIGATING 5 months ago - at 08/12/2025 08:52AM

At the moment, we're investigating an issue with the roll-out of release 2025.08 to HelloID Training, which effects the provisioning module only.
An error occurred during the migration of the underlying databases, which prevented the release from being completed. This only applies to the provisioning module; Service Automation and Access Management were successfully updated to release 2025.08.

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