Outage in HelloID
Limited action processing via HelloID on-premise agent
Resolved MinorIncident Report
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/20/2026 03:11PM
This incident has been resolved.
MONITORING
2 months ago - at 02/20/2026 09:44AM
A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.
INVESTIGATING
2 months ago - at 02/20/2026 09:04AM
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
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