Outage in HelloID

HelloID On-Premise agent – connection recovery issue

Resolved Minor

February 21, 2026 - Started about 1 month ago - Lasted about 1 month
Official incident page

Incident Report

We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

Components affected

HelloID Provisioning HelloID Provisioning HelloID Provisioning

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Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 03/25/2026 09:33AM

The issue has been resolved, we'll keep monitoring the situation.

MONITORING about 1 month ago - at 02/23/2026 10:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 02/21/2026 09:56AM

We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover.

You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html

We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

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