Outage in HelloID
HelloID On-Premise agent – connection recovery issue
Resolved MinorIncident Report
We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover.
You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html
We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/25/2026 09:33AM
The issue has been resolved, we'll keep monitoring the situation.
MONITORING
2 months ago - at 02/23/2026 10:21AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 months ago - at 02/21/2026 09:56AM
We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover.
You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html
We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.
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