Outage in HelloID

HelloID On-Premise agent – connection recovery issue

Minor

February 21, 2026 - Started 12 days ago
Official incident page

Incident Report

We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

Components affected

HelloID Provisioning HelloID Provisioning HelloID Provisioning

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Latest Updates ( sorted recent to last )

MONITORING 10 days ago - at 02/23/2026 10:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 days ago - at 02/21/2026 09:56AM

We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover.

You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html

We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

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