Outage in HelloSign

Degraded Performance

Resolved Maintenance
March 10, 2022 - Started over 3 years ago - Lasted 19 days
Official incident page

Incident Report

HelloSign and HelloSign API are experiencing increased latency. We are currently investigating this issue
Components affected
HelloSign HelloSign for Salesforce HelloSign API HelloSign HelloWorks API HelloSign HelloFax HelloSign HelloWorks

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/10/2022 07:57PM

A fix has been implemented and we are continuing to monitor the results.

INVESTIGATING over 3 years ago - at 03/10/2022 06:57PM

HelloSign and HelloSign API are experiencing increased latency. We are currently investigating this issue

Latest HelloSign outages

Issues detected with both logging in and sending signature requests - 16 days ago
Issues detected with both logging in and sending signature requests - 16 days ago
Microsoft Office Files get a pop up to login when opened through the Dropbox Desktop Application - about 2 months ago
We are currently investigating performance problems with our API endpoints - 2 months ago
Sign features in PDF editor and Dropbox Mobile might not be working for some users. - 2 months ago

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