Outage in HelloSign
Investigating file uploads
Resolved MinorIncident Report
Summary AI Generated
HelloSign experienced degraded file and image upload performance for approximately 54 minutes, with uploads running slower than expected or failing intermittently. A fix was implemented and uploads returned to normal function, followed by a monitoring period to confirm stability. The incident was fully resolved shortly after.
We’re investigating reports of degraded performance with file and image uploads. Some uploads may be slower than expected or intermittently fail. Our engineering team is actively investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/31/2026 06:28PM
This incident has been resolved.
MONITORING
3 days ago - at 08/31/2026 06:18PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 08/31/2026 06:02PM
A fix has been implemented, files should be uploading normally and we are monitoring.
INVESTIGATING
3 days ago - at 08/31/2026 05:34PM
We’re investigating reports of degraded performance with file and image uploads. Some uploads may be slower than expected or intermittently fail. Our engineering team is actively investigating.
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