Outage in HelloSign

Performance problems - site and API

Resolved Minor
May 05, 2022 - Started over 3 years ago - Lasted about 8 hours
Official incident page

Need to monitor HelloSign outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including HelloSign, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating performance problems with our site and API endpoints. The site is operational, but performing outside of our expectations.
Components affected
HelloSign API HelloSign HelloSign for Salesforce HelloSign HelloWorks API HelloSign HelloWorks HelloSign HelloFax
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/05/2022 11:05PM

Performance has been normal since our previous update. A small percentage of documents processed between 0300 and 1300 UTC today encountered an error that prevented finalization, which includes both HelloSign and HelloFax documents. We are working to recover these documents.

IDENTIFIED over 3 years ago - at 05/05/2022 04:35PM

We have taken steps to ensure that newly uploaded documents, created signature requests, and finalized documents will perform as usual. Documents and signature requests that have not yet arrived after some time, will continue to be delayed while we work to isolate a fix. We are setting our components to operational because we have high confidence that new workflows are no longer affected.

INVESTIGATING over 3 years ago - at 05/05/2022 03:46PM

We are continuing to identify the cause and the fix.

INVESTIGATING over 3 years ago - at 05/05/2022 03:09PM

We are currently investigating performance problems with our site and API endpoints. The site is operational, but performing outside of our expectations.

Latest HelloSign outages

Microsoft Office Files get a pop up to login when opened through the Dropbox Desktop Application - 26 days ago
We are currently investigating performance problems with our API endpoints - about 2 months ago
Sign features in PDF editor and Dropbox Mobile might not be working for some users. - about 2 months ago
We're having some trouble with our Sign services - about 2 months ago
Sign is not working as expected for some users - 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook