Outage in HelloSign

File conversion issues for specific file formats

Resolved Minor

May 10, 2022 - Started over 3 years ago - Lasted less than a minute
Official incident page

Incident Report

We identified an issue converting some file formats. We have successfully diverted these conversions to a failover method, be advised that this may lead to text layout and positioning differences for Office file formats (including .doc and .docx).

Components affected

HelloSign HelloSign for Salesforce HelloSign HelloFax HelloSign HelloWorks HelloSign API HelloSign HelloWorks API

Need to monitor HelloSign outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 05/10/2022 01:28AM

Latest HelloSign outages

We are currently experiencing delays in sending Sign emails to our users - 11 days ago

Dropbox Sign is experiencing an outage. - 23 days ago

Issues detected with both logging in and sending signature requests - 4 months ago

Microsoft Office Files get a pop up to login when opened through the Dropbox Desktop Application - 5 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook