Outage in HelloSign
File conversion issues for specific file formats
Resolved MinorIncident Report
We identified an issue converting some file formats. We have successfully diverted these conversions to a failover method, be advised that this may lead to text layout and positioning differences for Office file formats (including .doc and .docx).
Components affected
HelloSign API HelloSign HelloSign for Salesforce HelloSign HelloWorks API HelloSign HelloWorks HelloSign HelloFaxOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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MONITORING
over 3 years ago - at 05/10/2022 01:28AM
We identified an issue converting some file formats. We have successfully diverted these conversions to a failover method, be advised that this may lead to text layout and positioning differences for Office file formats (including .doc and .docx).
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