Outage in HelloSign
File conversion issues for specific file formats
Resolved MinorIncident Report
We identified an issue converting some file formats. We have successfully diverted these conversions to a failover method, be advised that this may lead to text layout and positioning differences for Office file formats (including .doc and .docx).
Components affected
HelloSign HelloSign for Salesforce HelloSign HelloFax HelloSign HelloWorks HelloSign API HelloSign HelloWorks APITrusted by 1,000+ teams
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MONITORING
almost 4 years ago - at 05/10/2022 01:28AM
We identified an issue converting some file formats. We have successfully diverted these conversions to a failover method, be advised that this may lead to text layout and positioning differences for Office file formats (including .doc and .docx).
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