Outage in HelloSign

E-mail Provider Outage

Resolved Minor
June 09, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our e-mail provider is experiencing an outage, and customers may be not be receiving e-mail notifications. They are actively addressing this and we are monitoring. We apologize for the inconvenience and will post another update shortly.
Components affected
HelloSign API HelloSign HelloSign for Salesforce HelloSign HelloWorks API HelloSign HelloWorks HelloSign HelloFax

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/09/2022 04:13PM

Our e-mail provider is reporting outbound delivery as recovered. Customers should be receiving e-mail notifications as expected. We will continue to monitor.

IDENTIFIED over 3 years ago - at 06/09/2022 04:03PM

We are continuing to monitor the progress from our provider. We will post another update shortly.

IDENTIFIED over 3 years ago - at 06/09/2022 03:29PM

Our provider is continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 06/09/2022 03:27PM

Our e-mail provider is experiencing an outage, and customers may be not be receiving e-mail notifications. They are actively addressing this and we are monitoring. We apologize for the inconvenience and will post another update shortly.

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