Outage in HelloSign

Error on Signature Request Creation

Resolved Minor
August 05, 2022 - Started about 3 years ago - Lasted 3 days
Official incident page

Incident Report

A small subset of users may be experiencing 500 errors on signature request creation. We are working to resolve the issue.
Components affected
HelloSign API

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/08/2022 06:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 08/05/2022 11:12PM

A small subset of users may be experiencing 500 errors on signature request creation. We are working to resolve the issue.

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