Outage in HelpDesk

Issues with actions within the application

Resolved Major
July 14, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
HelpDesk Agent app
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/14/2024 02:15AM

This incident has been resolved.

MONITORING 5 months ago - at 07/14/2024 01:55AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 07/14/2024 01:39AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 07/14/2024 01:36AM

We are currently investigating this issue.

Latest HelpDesk outages

Outbound messages delayed - about 1 month ago
Delay in app loading time - 4 months ago
Delay in app loading time - 4 months ago
Agent app issue - 4 months ago
Agent app issue - 5 months ago

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