Outage in HelpDesk

Agent app issue

Resolved Major
August 09, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
HelpDesk Support chat on www.helpdesk.com HelpDesk API HelpDesk Integrations HelpDesk Subprocessors' service
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/09/2024 07:00AM

This incident has been resolved.

MONITORING about 1 year ago - at 08/09/2024 06:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 08/09/2024 06:18AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 08/09/2024 05:49AM

We are currently investigating this issue.

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