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HelpDesk status updated a few minutes ago

HelpDesk down? Check current status and outages

Check if HelpDesk is down, official outages, user-reported issues, and outages map.

Is HelpDesk down right now?

HelpDesk is working normally

IsDown checked HelpDesk status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time HelpDesk status data from official sources and user reports.

HelpDesk not working for you?

HelpDesk service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

HelpDesk Outage Map

View HelpDesk Reports Map

Looking to track HelpDesk & all your external dependencies downtime and outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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Recent outage reports

See what users are saying about HelpDesk issues that impacted them and how they are affected by the outage.

  • Dave - Our HelpDesk app (https://app.helpdesk.com/tickets/all) redirects to ( (https://www.text.com/app/inbox/tickets) with an "oops something went wrong" message..

  • Jingerly - HelpDesk is still down. Unable to use it. .

  • Sash - I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this..

  • Shayne - I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this..

  • Sash - HelpDesk is not launching since yesterday, It just keeps loading..

  • Jingerly - HelpDesk is just only loading. Can't open it. .

  • Caren - Helpdesk is not working on my end.

  • Sash - HelpDesk is not launching since yesterday, It just keeps loading..

HelpDesk Outage Statistics

In the last 90 days, HelpDesk had 1 incident with a median duration of 1 hour 56 minutes.

Total
1

Incidents

Critical
0

Major Outages

Warning
1

Minor Incidents

Duration
1 hour

Median Resolution

HelpDesk latest outages and downtime history

IsDown has tracked 21 incidents since started monitoring HelpDesk status in March 2021. We collect data from 5420+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official HelpDesk outages and also issues that we're started by a spike in crowdsource reports.

about 2 hours
Delayed Creation of Tickets from Forwarded Emails
Dec 07, 2025 at 01:03 PM
about 7 hours
HelpDesk - degraded performance
Jul 02, 2025 at 12:22 PM
42 minutes
HelpDesk application issue
Jul 02, 2025 at 08:05 AM
about 6 hours
HelpDesk - degraded performance
May 27, 2025 at 10:15 AM
42 minutes
Performance issue
May 18, 2025 at 08:07 AM
35 minutes
HelpDesk - problem with delivering emails
Jan 30, 2025 at 09:23 PM
about 1 hour
HelpDesk agent application - delay in loading times
Jan 29, 2025 at 09:02 AM
about 8 hours
Outbound messages delayed
Nov 13, 2024 at 08:42 AM
about 2 hours
Delay in app loading time
Aug 30, 2024 at 09:16 AM
34 minutes
Delay in app loading time
Aug 23, 2024 at 01:35 PM
Sign up to check more outage history

Be the first to know when HelpDesk goes down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

HelpDesk components or services current status

Component Status
Agent app OK
API OK
Integrations OK
Subprocessors' service OK
Support chat on www.helpdesk.com OK

About HelpDesk Status Monitoring

IsDown has maintained continuous monitoring of HelpDesk, a Customer Support & Success solution, since March 2021. Our database contains 21 documented incidents from the past 5 years, giving us deep insight into HelpDesk's reliability patterns and typical resolution times. We parse HelpDesk's official status page across all 5 components, interpreting statuses like operational and incident to deliver precise uptime metrics and targeted notifications.

When HelpDesk experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.

Engineering and operations teams rely on IsDown to monitor HelpDesk and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown monitors HelpDesk?

IsDown monitors HelpDesk health in almost real-time

Every few minutes we check the status page of HelpDesk (and 5,420+ other services) for issues. We collect the status and outage information across all 5 HelpDesk components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.

The moment an issue is detected in HelpDesk, IsDown sends an alert and updates your status page

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from HelpDesk and other services, focusing only on those affecting your business.

One status page to monitor all your external dependencies

What you get when monitoring HelpDesk with IsDown

Track HelpDesk incidents and downtimes by severity

IsDown checks HelpDesk official status page for major/minor outages or downtimes. A major outage is when HelpDesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when HelpDesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a HelpDesk outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with HelpDesk

HelpDesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of HelpDesk outages and downtimes

IsDown collects all information from the outages published in HelpDesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the HelpDesk outages that impact your business

IsDown monitors HelpDesk and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor HelpDesk but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor HelpDesk and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.

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Monitor HelpDesk and all your external dependencies in real-time

Get notified immediately when there's an issue with HelpDesk or other services

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from HelpDesk and other services.

Start Monitoring for Free
Get notified immediately when there's an issue with HelpDesk or other services

Send outage information from HelpDesk and other services to your tools

IsDown integrates with 20+ tools. Connect the status of HelpDesk and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from HelpDesk and other services to your tools

Share HelpDesk status in your status page

Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is HelpDesk down?'

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Share HelpDesk status in your status page

HelpDesk Downdetector vs IsDown

Need similar to Downdetector HelpDesk alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect HelpDesk outages, IsDown monitors HelpDesk's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official HelpDesk status page monitoring with real-time incident details.
Monitor 5,420+ services including HelpDesk in a single dashboard.
Instant HelpDesk outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of HelpDesk official status and user-reported issues.
Maintenance feed for HelpDesk
Granular alerts filtering by HelpDesk components and regions.
Start Monitoring HelpDesk with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is HelpDesk down today?

HelpDesk isn't down. You can check HelpDesk status and incident details on the top of the page. IsDown continuously monitors HelpDesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current HelpDesk status?

HelpDesk is currently operational. You can check HelpDesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a HelpDesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is HelpDesk down today or just slow?

Currently there's no report of HelpDesk being slow. Check on the top of the page if there are any reported problems by other users.

How are HelpDesk outages detected?

IsDown monitors the HelpDesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is HelpDesk having an outage right now?

HelpDesk last outage was on December 07, 2025 with the title "Delayed Creation of Tickets from Forwarded Emails"

How to check if HelpDesk is down?

Why use IsDown to monitor HelpDesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor HelpDesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring HelpDesk?

IsDown and DownDetector help users determine if HelpDesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about HelpDesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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