What is HelpDesk current status?

HelpDesk is currently operational. You can check HelpDesk status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check HelpDesk status?

You can use IsDown service or go to HelpDesk official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when HelpDesk is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when HelpDesk has issues. HelpDesk official status page might also offer notification options such as email, SMS, or Slack.

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Is HelpDesk Down? Check current status

Q: Is HelpDesk down today?

HelpDesk was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the HelpDesk status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest HelpDesk outages, issues and problems' at the top of the page.

Check if HelpDesk is down, official outages, user-reported issues, and outages map.

Current HelpDesk status

HelpDesk is working normally

Updated from HelpDesk official status page a few minutes ago

HelpDesk service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more HelpDesk status data.

View HelpDesk Outage Reports Map

Recent HelpDesk Outages and Downtime History

IsDown has tracked 20 incidents since started monitoring HelpDesk status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Incident	Duration
Jul 02, 2025 08:22 AM EDT	Minor HelpDesk - degraded performance We are currently investigating the issue with delays in accessing the HelpDesk application	about 7 hours
Jul 02, 2025 04:05 AM EDT	Minor HelpDesk application issue We are currently investigating the issue. The agent application is down.	42 minutes
May 27, 2025 06:15 AM EDT	Major HelpDesk - degraded performance We are currently investigating this issue.	about 6 hours
May 18, 2025 04:07 AM EDT	Minor Performance issue We are currently investigating this issue.	42 minutes
Jan 30, 2025 04:23 PM EST	Minor HelpDesk - problem with delivering emails We are currently investigating this issue.	35 minutes
Jan 29, 2025 04:02 AM EST	Minor HelpDesk agent application - delay in loading times We are currently investigating this issue.	about 1 hour
Nov 13, 2024 03:42 AM EST	Minor Outbound messages delayed We are currently investigating this issue.	about 8 hours
Aug 30, 2024 05:16 AM EDT	Minor Delay in app loading time We are currently investigating this issue.	about 2 hours
Aug 23, 2024 09:35 AM EDT	Minor Delay in app loading time We are currently investigating this issue.	34 minutes
Aug 09, 2024 01:49 AM EDT	Major Agent app issue We are currently investigating this issue.	about 2 hours

HelpDesk problems reported by users

4 months ago

Dave - Our HelpDesk app (https://app.helpdesk.com/tickets/all) redirects to ( (https://www.text.com/app/inbox/tickets) with an "oops something went wrong" message..
10 months ago

Jingerly - HelpDesk is still down. Unable to use it. .
10 months ago

Sash - I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this..
10 months ago

Shayne - I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this..
10 months ago

Sash - HelpDesk is not launching since yesterday, It just keeps loading..
10 months ago

Jingerly - HelpDesk is just only loading. Can't open it. .
10 months ago

Caren - Helpdesk is not working on my end.
10 months ago

Sash - HelpDesk is not launching since yesterday, It just keeps loading..

HelpDesk scheduled maintenances

IsDown aggregates scheduled maintenances for HelpDesk. Currently, there are 1 more maintenances scheduled.

Oct 18 2025

Scheduled maintenance

Scheduled for October 18, 2025 at 02:00 AM EDT · until 03:00 AM EDT

We will be performing platform maintenance on October 18th, from 8:00 AM to 9:00 AM (UTC+2). During this one-hour maintenance window, some agents’ accounts may experience brief reconnections, and access to the service may be temporarily unavailabl...

HelpDesk status page - All services & components

Component	Status
Agent app	OK
API	OK
Integrations	OK
Support chat on www.helpdesk.com	OK
Subprocessors' service	OK

HelpDesk is a customer support platform featuring live chat, a dedicated agent app, API access, and integration capabilities, along with subprocessor services for enhanced functionality.

Monitoring HelpDesk since March 2021

Tracking 5 HelpDesk services and regions

Need help? Try here:
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Check their official status page.

6 incidents in 2025

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Frequently Asked Questions

Is HelpDesk down today?

HelpDesk isn't down. You can check HelpDesk status and incident details on the top of the page. IsDown continuously monitors HelpDesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current HelpDesk status?

HelpDesk is currently operational. You can check HelpDesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a HelpDesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is HelpDesk down today or just slow?

Currently there's no report of HelpDesk being slow. Check on the top of the page if there are any reported problems by other users.

How are HelpDesk outages detected?

IsDown monitors the HelpDesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is HelpDesk having an outage right now?

HelpDesk last outage was on July 02, 2025 with the title "HelpDesk - degraded performance"

How to check if HelpDesk is down?

Subscribe (if possible) to updates on the official status page.
Create an account in IsDown. Start monitoring HelpDesk and get alerts in real-time when HelpDesk has outages.

Why use IsDown to monitor HelpDesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor HelpDesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring HelpDesk?

IsDown and DownDetector help users determine if HelpDesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about HelpDesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about HelpDesk status changes?

IsDown offers an easy way to monitor HelpDesk with maximum flexibility

Major Outages Notifications

IsDown monitors HelpDesk for major outages. A major outage is when HelpDesk experiences a critical issue that severely affects one or more services/regions. When HelpDesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors HelpDesk status page for minor outages. A minor outage is when HelpDesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in HelpDesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

HelpDesk publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors HelpDesk and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

HelpDesk and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.