Check if HelpDesk is down, recent outages, user-reported issues, and outages map.
HelpDesk is working normally
Last checked from HelpDesk's status page a few minutes ago
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 20 incidents since started monitoring HelpDesk status in March 2021. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
about 2 months ago · lasted about 7 hours
We are currently investigating the issue with delays in accessing the HelpDesk application
about 2 months ago · lasted 42 minutes
We are currently investigating the issue. The agent application is down.
3 months ago · lasted about 6 hours
We are currently investigating this issue.
We've tracked and collected 20 incidents since started monitoring HelpDesk status
Join companies like Adobe, Coursera, and Glassdoor that use IsDown to monitor their vendors.
Dave
Our HelpDesk app (https://app.helpdesk.com/tickets/all) redirects to ( (https://www.text.com/app/inbox/tickets) with an "oops something went wrong" message.
Jingerly
HelpDesk is still down. Unable to use it.
Sash
I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this.
Shayne
I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this.
Sash
HelpDesk is not launching since yesterday, It just keeps loading.
Jingerly
HelpDesk is just only loading. Can't open it.
Caren
Helpdesk is not working on my end
Sash
HelpDesk is not launching since yesterday, It just keeps loading.
Stay Ahead of HelpDesk Outages
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
HelpDesk isn't down. You can check HelpDesk status and incident details on the top of the page. IsDown continuously monitors HelpDesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.
HelpDesk is currently operational. You can check HelpDesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of HelpDesk being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the HelpDesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
HelpDesk last outage was on July 02, 2025 with the title "HelpDesk - degraded performance"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor HelpDesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor HelpDesk with maximum flexibility
IsDown monitors HelpDesk for major outages. A major outage is when HelpDesk experiences a critical issue that severely affects one or more services/regions. When HelpDesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors HelpDesk status page for minor outages. A minor outage is when HelpDesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in HelpDesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
HelpDesk publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors HelpDesk and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
HelpDesk and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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