Is HelpDesk Down? Check the current HelpDesk status

HelpDesk is operational

Updated a few minutes ago

HelpDesk not working for you?
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Current HelpDesk official ongoing incidents

No ongoing outages reported in HelpDesk's status page

IsDown pulls data from HelpDesk's status page every few minutes. Refresh the page every few minutes to see if there are any updates.

HelpDesk issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about HelpDesk problems

  • J

    Jingerly

    9 days ago

    HelpDesk is still down. Unable to use it.

  • S

    Sash

    9 days ago

    I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this.

  • S

    Shayne

    10 days ago

    I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this.

  • S

    Sash

    10 days ago

    HelpDesk is not launching since yesterday, It just keeps loading.

  • J

    Jingerly

    10 days ago

    HelpDesk is just only loading. Can't open it.

  • C

    Caren

    10 days ago

    Helpdesk is not working on my end

  • S

    Sash

    10 days ago

    HelpDesk is not launching since yesterday, It just keeps loading.

HelpDesk outage history

IsDown has tracked 14 incidents since started monitoring HelpDesk status in March 2021.

Sign up and check all outage history

HelpDesk outages in the last 30 days

Number of Incidents

0 issues

Last incident

38 days ago

Check HelpDesk components, services, or regions current status in real-time

Be the first to know when HelpDesk and other third-party services go down

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Stay informed about HelpDesk status changes

IsDown offers an easy way to monitor HelpDesk with maximum flexibility

Major Outages Notifications

IsDown monitors HelpDesk for major outages. A major outage is when HelpDesk experiences a critical issue that severely affects one or more services/regions. When HelpDesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors HelpDesk status page for minor outages. A minor outage is when HelpDesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in HelpDesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

HelpDesk publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors HelpDesk and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

HelpDesk and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is HelpDesk down today?

HelpDesk isn't down. You can check HelpDesk status and incident details on the top of the page. IsDown continuously monitors HelpDesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current HelpDesk status?

HelpDesk is currently operational. You can check HelpDesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a HelpDesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is HelpDesk slow today?

Currently there's no report of HelpDesk being slow. Check on the top of the page if there are any reported problems by other users.

How are HelpDesk outages detected?

IsDown monitors the HelpDesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last HelpDesk outage?

HelpDesk last outage was on November 13, 2024 with the title "Outbound messages delayed"

HelpDesk not working for you? How do I know if HelpDesk is down?
How can I check HelpDesk status and outages?
Why use IsDown to monitor HelpDesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor HelpDesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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