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Outage in HelpDesk

HelpDesk - degraded performance

Resolved Minor
July 02, 2025 - Started 7 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating the issue with delays in accessing the HelpDesk application
Components affected
HelpDesk Agent app HelpDesk API

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 07/02/2025 07:18PM

This incident has been resolved.

INVESTIGATING 7 months ago - at 07/02/2025 06:40PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 05:45PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 05:04PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 04:11PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 03:34PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 02:39PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 02:03PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 01:40PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 01:04PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 12:44PM

We are continuing to investigate the issue. Customers might experience slower loading.

INVESTIGATING 7 months ago - at 07/02/2025 12:22PM

We are currently investigating the issue with delays in accessing the HelpDesk application

Latest HelpDesk outages

Performance issue - 8 months ago

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