Outage in HelpDesk

HelpDesk - problem with delivering emails

Resolved Minor
January 30, 2025 - Started about 1 month ago - Lasted 35 minutes
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
HelpDesk API HelpDesk Agent app
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/30/2025 09:55PM

This incident has been resolved.

MONITORING about 1 month ago - at 01/30/2025 09:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 01/30/2025 09:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 01/30/2025 09:23PM

We are currently investigating this issue.

Latest HelpDesk outages

Outbound messages delayed - 4 months ago
Delay in app loading time - 6 months ago
Delay in app loading time - 7 months ago
Agent app issue - 7 months ago

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