Outage in HENNGE One

An Issue in HENNGE Device Certificate Login

Resolved Minor
March 04, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

現在 HENNGE Access Control におきまして、iOS 端末上から Device Certificate を利用したログインを行えない 事象が一部環境にて発生していることを確認しております。 本件につきまして、現在弊社システムチームにて調査を行なっております。 ---------------- We have identified an issue in some environments where Device Certificate logins from iOS devices are not working with HENNGE Access Control. Our system team is currently investigating the problem.
Components affected
HENNGE One HENNGE Access Control
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/04/2025 09:25AM

本件につきまして続報です。

本事象につきまして、システムチームにて調査を行い対応を実施いたしました。

現時点では、iOS 端末でも問題なく HENNGE Device Certificate を利用したログインが行えることを確認しております。
お手数ではございますが、本事象の影響を受けておりましたお客様は再度ログインをお試しください。

もし事象が継続している場合には、HENNGE One サポート窓口までご連絡くださいますと幸いです。

この度はご迷惑をおかけし、大変申し訳ございませんでした。

----------------
This is an update on the recent issue with HENNGE Device Certificate logins.

Our system team has completed their investigation and implemented a solution.
We have confirmed that logins using HENNGE Device Certificate on iOS devices are now functioning correctly.
We kindly ask customers who were affected by this issue to please attempt to log in again.

If the issue persists, please do not hesitate to contact the HENNGE One support team.

We sincerely apologize for any inconvenience this may have caused.

INVESTIGATING about 2 months ago - at 03/04/2025 08:55AM

現在 HENNGE Access Control におきまして、iOS 端末上から Device Certificate を利用したログインを行えない
事象が一部環境にて発生していることを確認しております。

本件につきまして、現在弊社システムチームにて調査を行なっております。

----------------
We have identified an issue in some environments where Device Certificate logins from iOS devices are not working with HENNGE Access Control.

Our system team is currently investigating the problem.

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