Outage in Heroku

Investigating an issue with elevated H99 Errors

Resolved Minor
September 24, 2025 - Started 3 days ago - Lasted about 14 hours
Official incident page

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Outage Details

Beginning at 23:17 UTC on September 24, 2025 and continuing until 00:39 UTC on September 25, 2025, impacted customers experienced elevated H99 errors on network runtime in US & EU. This issue is now resolved.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/25/2025 02:13AM

Beginning at 23:17 UTC on September 24, 2025 and continuing until 00:39 UTC on September 25, 2025, impacted customers experienced elevated H99 errors on network runtime in US & EU. This issue is now resolved.

ISSUE 3 days ago - at 09/24/2025 11:40PM

Beginning at 23:17 UTC on Sept 24 2025, Heroku runtime is experiencing elevated H99 platform errors in US & EU. Our engineers are working to resolve the issue.

INVESTIGATING 3 days ago - at 09/24/2025 11:26PM

Engineers are investigating an issue with H99 Errors in US & EU.

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