Outage in Heroku
Heroku Service Degradation
Resolved MinorIncident Report
Summary AI Generated
Heroku experienced service degradation for 8.7 hours due to a partial outage from an upstream service provider that began affecting US region customers at 12:25 UTC on May 8, 2026. The incident impacted Heroku's data components, causing customers to experience intermittent connectivity issues, elevated database latency, and degraded performance with third-party add-on providers. Engineers worked to restore impacted resources and suggested database failovers as a mitigation, with the issue fully resolved by 12:15 UTC.
The issue is now resolved.
Components affected
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Latest Updates ( sorted recent to last )
UPDATE
about 1 hour ago - at 05/08/2026 12:15PM
The issue is now resolved.
UPDATE
about 3 hours ago - at 05/08/2026 10:22AM
Engineers continue working on restoring impacted resources. While the partial outage from the upstream service provider is ongoing, we are seeing little customer impact. Upstream resources remain impacted, and our team continues to work toward full resolution. We will post an update in approximately 2 hours, or if anything changes sooner.
UPDATE
about 5 hours ago - at 05/08/2026 08:18AM
Engineers continue working on restoring impacted resources. While the partial outage from the upstream service provider is ongoing, we are seeing little customer impact. Upstream resources remain impacted, and our team continues to work toward full resolution.
UPDATE
about 8 hours ago - at 05/08/2026 05:56AM
Engineers are working to restore impacted resources. While the partial outage from the upstream service provider is ongoing, the majority of customers are observing recovery. Upstream resources remain impacted, and our team continues to work toward full resolution. We will post another update in approximately 2 hours.
UPDATE
about 8 hours ago - at 05/08/2026 05:18AM
Engineers are working to restore impacted resources. While the partial outage from the upstream service provider is ongoing, some customers are observing signs of recovery. Upstream resources remain impacted, and our team continues to work toward full resolution.
UPDATE
about 9 hours ago - at 05/08/2026 04:33AM
Engineers are continuing to investigate the ongoing impact of this upstream provider outage.
UPDATE
about 9 hours ago - at 05/08/2026 04:14AM
Beginning at 12:25 UTC on May 08, 2026, a partial outage in an upstream service provider began impacting a subset of customers in the US region. Affected customers may be experiencing intermittent connectivity, elevated DB latency, or degraded performance with third-party add-on providers.
Affected customers may wish trigger database failovers as a mitigation.
INVESTIGATING
about 10 hours ago - at 05/08/2026 03:55AM
Heroku engineers are investigating.
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