Heroku Service Disruption

We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Applications are beginning to recover after the recent infrastructure change was rolled back. We continue monitoring the services and are seeing positive results.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

Incident resolved.

The Technology team is investigating the issue impacting applications on the Heroku platform in the US region. Applications began experiencing database connectivity errors with H99, H34, H27, and H21 error codes.
As a result, users can't access certain applications or may experience disruption when attempting to connect to database services.

A recent infrastructure change has been rolled back to restore connectivity.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

We are continuing to investigate an issue affecting applications on the Heroku platform in the US region.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Heroku engineers are investigating.