Outage in Hevo

Authorization issue with following sources: Google Sheets, Google Drive

Resolved Major
July 29, 2024 - Started 3 months ago - Lasted 29 days
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/27/2024 07:00PM

The problem has arisen due to recent changes in Google's access control policies. To continue using user accounts and replicate data, access to the following Google API scopes is required:
https://www.googleapis.com/auth/drive.readonly
https://www.googleapis.com/auth/drive.file

However, since https://www.googleapis.com/auth/drive.readonly is now a restricted scope, our application has been denied access to this scope.

As a result, Hevo will no longer support user account-based authentication for Google Drive and Google Sheets sources. We have implemented a migration plan for existing pipelines that use user account-based authorization. These pipelines can be transitioned to use service accounts instead. Please note that the user account sign-in flow has been removed from the pipeline configuration.

The creation of new pipelines with service account-based authorization remains unaffected and operational.

IDENTIFIED 2 months ago - at 08/15/2024 01:27AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 07/30/2024 01:07PM

We are facing an issue with the Authorization of Google accounts when trying to add a new Google account or reauthorize the pipelines with Google Sheets and Google Drive connectors, we are actively working on this and have reached out to Google.

Until further notice, We are disabling the option to add new accounts and reauthorize the accounts in existing pipelines for these sources.

Existing pipelines will continue to work.

IDENTIFIED 3 months ago - at 07/29/2024 08:41PM

We are facing an issue with the Authorization of Google accounts when creating pipelines with Google Sheets and Google Drive connectors, we are actively working on this and have reached out to Google.

Until further notice, We are disabling the pipeline creation using these sources.

Existing pipelines will continue to work if not reauthorized.

IDENTIFIED 3 months ago - at 07/29/2024 12:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 07/29/2024 10:19AM

We are currently investigating this issue.

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