Outage in Hevo

Issue with UI feature - Download Usage Summary

Resolved Minor
April 28, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with a UI component on the Billing page: Usage Summary > Download Usage Summary. The reports being delivered through email may not be accessible for some time. Please reach out to Hevo Support (through Live Chat or support@hevodata.com) to get the reports, in case this is blocking you. We will soon post the next update on this incident. Appreciate your patience!
Components affected
Hevo UI Console Hevo UI Console Hevo UI Console Hevo UI Console Hevo UI console Hevo UI Console Hevo UI Console
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/28/2025 12:08PM

The incident has been resolved.

MONITORING 3 days ago - at 04/28/2025 11:30AM

A fix has been implemented and we're monitoring the results.

IDENTIFIED 3 days ago - at 04/28/2025 11:18AM

We were able to identify the root cause behind the failing component. A fix is currently being implemented.

INVESTIGATING 3 days ago - at 04/28/2025 11:11AM

We have identified an issue with a UI component on the Billing page: Usage Summary > Download Usage Summary. The reports being delivered through email may not be accessible for some time. Please reach out to Hevo Support (through Live Chat or support@hevodata.com) to get the reports, in case this is blocking you.

We will soon post the next update on this incident.
Appreciate your patience!

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