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Outage in Hevo

Snowflake destination failure for EU and US region

Resolved Major
January 21, 2026 - Started 3 months ago - Lasted about 9 hours
Official incident page

Incident Report

Some Snowflake destinations are currently failing with the following error: “Passphrase is required for encrypted private key.” The root cause has been identified, and a fix is actively being implemented. We will provide further updates as progress continues.
Components affected
Hevo Destinations Hevo Destinations

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/21/2026 08:52PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 01/21/2026 07:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 01/21/2026 11:57AM

Some Snowflake destinations are currently failing with the following error:
“Passphrase is required for encrypted private key.”

The root cause has been identified, and a fix is actively being implemented. We will provide further updates as progress continues.

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