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Outage in Hevo

Ingestion Lag Issue

Resolved Minor
May 09, 2026 - Started 16 days ago - Lasted 6 days
Official incident page

Incident Report

Summary AI Generated

Hevo experienced a Kafka connection issue caused by an AWS outage that disrupted data pipeline processing and source ingestion between 5:30 PM and 11:00 PM IST. The incident affected the Sources and Data Pipelines components, preventing normal data ingestion operations. Corrective actions were implemented to restore Kafka connectivity, and pipelines resumed normal ingestion after monitoring confirmed system stability.

We experienced a Kafka connection issue triggered due to an AWS outage, which impacted processing between approximately 5:30 PM and 11:00 PM IST. The necessary corrective actions have been taken to resolve the issue, and the pipelines are expected to resume normal ingestion. We are currently moving the incident to a Monitoring state and are actively observing the system to ensure stability. A detailed RCA will be shared as soon as it is available.
Components affected
Hevo Sources Hevo Data Pipelines

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 05/15/2026 12:12PM

This incident has been resolved.

MONITORING 16 days ago - at 05/09/2026 06:48PM

We experienced a Kafka connection issue triggered due to an AWS outage, which impacted processing between approximately 5:30 PM and 11:00 PM IST. The necessary corrective actions have been taken to resolve the issue, and the pipelines are expected to resume normal ingestion.

We are currently moving the incident to a Monitoring state and are actively observing the system to ensure stability. A detailed RCA will be shared as soon as it is available.

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