Outage in Hex

Issues using 3.11 custom images

Resolved Major
November 07, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.
Components affected
Hex Kernels

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Latest Updates ( sorted recent to last )
IDENTIFIED about 1 month ago - at 11/07/2025 04:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 11/07/2025 03:26PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/07/2025 03:07PM

We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.

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