Outage in Hex
Issues using 3.11 custom images
Resolved MajorIncident Report
We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 months ago - at 11/07/2025 04:40PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 months ago - at 11/07/2025 03:26PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 11/07/2025 03:07PM
We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.
Latest Hex outages
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AWS us-east-1 issues - 3 months ago
Some users are having issues accessing Hex - 4 months ago
Some users are experiencing degraded performance - 5 months ago
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