Outage in HeyGen
Slow video creation
Resolved Minor
April 13, 2026 - Started 26 days ago
- Lasted about 6 hours
Incident Report
We have identified an issue where the creation of videos aren't getting processed.
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Latest Updates ( sorted recent to last )
MONITORING
26 days ago - at 04/13/2026 07:34PM
The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.
INVESTIGATING
26 days ago - at 04/13/2026 05:03PM
We have identified an issue where the creation of videos aren't getting processed.
INVESTIGATING
26 days ago - at 04/13/2026 03:48PM
We have identified an issue where the creation of videos aren't getting processed.
Latest HeyGen outages
Elevated Errors for APIs - 14 days ago
App not operational - 25 days ago
Database issues - about 1 month ago
Site is slow - about 1 month ago
API Product service hinderince - 3 months ago
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