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Outage in HeyGen

Delays and failures in video generation

Resolved Minor
November 12, 2026 - Started 3 days ago - Lasted about 4 hours

Incident Report

Since around 02:58 UTC, some videos created in the HeyGen web app and through the API are taking longer than usual to finish, and some may fail. We are investigating. If a video fails, please try generating it again.

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Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 11/13/2026 05:56AM

LiveAvatar creation is back to normal speed. We're monitoring to confirm.

INVESTIGATING 2 days ago - at 11/13/2026 04:42AM

We're investigating slowness in LiveAvatar creation. We'll share an update soon.

MONITORING 2 days ago - at 11/13/2026 03:26AM

We have applied a fix and video generation in the HeyGen web app and API is recovering; delays that began around 02:58 UTC are easing. We are monitoring closely. If a video failed during this time, please try generating it again.

INVESTIGATING 3 days ago - at 11/13/2026 03:05AM

Since around 02:58 UTC, some videos created in the HeyGen web app and through the API are taking longer than usual to finish, and some may fail. We are investigating. If a video fails, please try generating it again.

Latest HeyGen outages

incident fixed and monitoring - about 1 month ago
Video Agent Outage - about 1 month ago
HeyGen Video Workflow Failures - about 2 months ago
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions - 2 months ago
Increase load on our DB causing service degradation - 3 months ago

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