Outage in Heymarket

Scheduled Jobs Issue

Resolved Major
January 13, 2025 - Started 4 months ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently experiencing an issue with scheduled jobs which is affecting services like contact imports, scheduled messages, campaigns, and chat exports. We are actively investigating the problem.
Components affected
Heymarket Public API Heymarket Messaging
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/14/2025 01:23PM

This incident has been resolved.

MONITORING 4 months ago - at 01/13/2025 10:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 01/13/2025 10:00PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 01/13/2025 05:56PM

We are currently experiencing an issue with scheduled jobs which is affecting services like contact imports, scheduled messages, campaigns, and chat exports. We are actively investigating the problem.

Latest Heymarket outages

Messaging Service Interruption - about 1 month ago
Degraded performance with web application - 3 months ago
Incoming Messages Not Received from Certain Carriers - 5 months ago
Campaigns - Message not sending - 5 months ago
Slow Response Times with Heymarket Search - 6 months ago

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